Shipping & Returns

Stapleton's Great Adventure Company's shipping policy is as follows: (Please see below for our Returns and Refunds Policy)

Local: Within in the city of Regina, and surrounding area, orders can be picked up at Paradise Hair Care - 345 Albert St. Alternatively, Regina orders can be delivered by Canada Post as per our standard shipping rates. Please Note: If you choose to pick up your order, we will provide you an email when your order is ready to be pickup up at Paradise Hair Care.

Within Canada: Orders over $100 Canadian (before tax) will receive free shipping via the courier of our choice (usually Canada Post Expedited). If you prefer another courier option, select it from the menu (excludes oversized products and delivery to Air Stage Post Offices). If you choose to select a courier from the menu (excluding Canada Post Expedited), you will be billed the total shipping amount. Orders under $100 Canadian but greater than $40.00 will be charged a flat fee of $7.00, and will be shipped via the courier of our choice (usually Canada Post Expedited) (excludes oversized products and delivery to Air Stage Post Offices). For orders less then $40.00 near actual shipping charges will apply based on the websites calculation.

United States: Near actual shipping charges will apply based on the websites calculation. Buyer is responsible for all duties and taxes.

Outside of North America: We will ship most products world-wide. Near actual shipping charges will apply based on the websites calculation. Buyer is responsible for all duties and taxes. Please note, some items such as knives cannot be shipped outside of North America.

Shipping Rates Summary

Destination 

Order Amount

Shipping Price 

 Exclusions

 Canada Over $100  Free
  • Oversized
  • Air Stage Address  
 Canada $40 to $100 $7 
 Canada Under $40 Near Actual* 
 Canada (Regina)  All Free 
  •  Regina Only
 USA All  Near Actual*   
 International All  Near Actual* 
  • Knives 

*Near Actual = shipping rate calculated by website.

Other Shipping Notes:

  • Complete, in stock orders, will be presented to the courier for delivery usually within 24 hours of the receipt of the order when possible (e.g. orders received Friday evening through Sunday morning will be shipped Monday morning).
  • Orders placed with out of stock item(s) will be shipped as soon as the out of stock item(s) is received from our supplier by our warehouse. Orders will ship once the order is complete.
  • The placement of an order containing an out of stock item triggers the process for Stapleton's Great Adventure Company to stock that item. Our warehouse receives most out of stock items within one to three weeks from the trigger date.

Our postal address is:

Stapleton's Great Adventure Company
5405 E Green Alder Way

Regina, SK S4V3M7
Canada

 

We can be reached by telephone at 1-800-757-9026 or 306-585-0003

 


Stapleton's Great Adventure Company's Returns and Refunds Policy


General Returns

We aim to please our customer, therefore we offer a full refund for merchandise returned in the same condition as it was in when it was shipped (this includes packaging and tags). However, to help maintain our tight margins and low prices we adjust the refund for the initial shipping cost, therefore, initial and return shipping charges will not be refunded.

Example 1: If the item being refunded cost $200 and qualified for free shipping, but the actual shipping cost was $20, then the refund you would receive would be $180 ($200 minus $20).

Example 2: If the item being refunded cost $90 and you paid $7 for shipping however the actual shipping cost was $9, then the refund you would receive would be $88 ($90 minus the difference between the actual shipping cost and the amount you paid for shipping).

We will provide a copy of the original shipping receipt upon request.

Please contact us before returning any items.

 

Defective Merchandise

Merchandise found to be defective shall be handled in accordance with Manufacturer's Warranty. We will assist you with the warranty process of any items purchased from Stapleton's Great Adventure Company.

Please contact us regarding defective merchandise.

Our postal address is:

Stapleton's Great Adventure Company
5405 E Green Alder Way

Regina, SK S4V3M7
Canada

 

http://www.CanadaParacord.ca & http://www.KnifeStoreCanada.ca

1-800-757-9026 or 306-585-0003

 

18-09-03