FAQ
Where are you located?
Our address is:
2102 E Redbear Avenue, Unit #3
S4N 6H9, Regina, Saskatchewan Canada.
This location houses our first and only storefront, our main office, and our warehouse.
How Can I Tell if Your Business is Legit?
There are several ways to prove we are legit.
First, you can find us in the Canadian Business Registry under Stapleton's Great Adventure Company Inc.
If you are in the Regina area, come visit our store located at 2102 E Redbear Ave, Unit #3. Indiana will probably be wearing a Boonie Hat.
If you are far away (Canada is a large country), give us a call on our toll-free: 1-800-757-9026.
You can also visit our Google Page which has pictures of our store (We built all the displays ourselves and have plans to continue updating the store). At the time of writing, the high score on the 1980 Pac-Man machine is 28000.
Our Instagram page has many posts that feature our building, products, and staff (Gail, Shawn, and Indiana).
Finally, if we can't convince you; how about the brands we carry? Many of our brands have 'Where to Buy' pages on their website that feature us!
Here are a few: Hotcore, Tactical Distributor (Original SWAT, ALTAMA, and First Tactical), CRKT, KA-BAR, Kahtoola, Maxpedition, Ontario Knife Company, Solo Stove.
Orders
The below is a list of frequest questions that we get related to placing order and issues related to placing orders.
What should I do if I cannot complete the checkout process?
Please contact us at sales@greatadventure.ca explaining the isue that you are having.
How do I check my order status?
If you have setup an account with our website, you can sign in to check your Order Status. If you checked out as a guest and do not have an account, please email sales@greatadventure.ca with your order number.
Note: Once your order ships, you will receive an automated email from Canada Post that includes tracking information.
When will the unavailable KA-BAR's be back in stock?
Some KA-BAR products are out of stock and on backorder (Fall 2021). KA-BAR expects most of these items will be back in December or January.
Please press the notify me when available button to receive an email when we have more!
If you would like to get ahead of the date and place an order anyways, please register on our site and contact us at sales@greatadventure.ca. From there we can set a pre-order up for you!
Payment
Get the payment related Query Answers.When will my card be charged?
If paying by Credit Card, your card will be authorized after placing your order, but will not be charged until your order is being processed for shipment.
Can I pay by PayPal without creating an account?
You also have the option to pay via PayPal, and can do so, without even creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ (highlighted below) and you can confirm the payment as a PayPal guest.
Shipping and Delivery
Please see answers to frequenty asked questions related to shipping and delivery.
I did not get my tracking number, can you send it to me?
Tracking numbers are emailed direct by Canada Post at the end of the day, and often end up in junk email folders. Becuase they are sent at the end of the day, you will most likely receive our ship notification sometime before receiving the Canada Post tracking email.
If you still cannot locate it, please email us at sales@greatadventure.ca and we will forward the tracking info to you.
My Account
Manage you account with view orders, re-order items, view wishlist etc....
How do I reset my password if I have forgotten it?
To reset your password simply click 'Login'. Then click on “Forgot Password?” under “I am a returning customer”. Enter your email address and click send. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.
Can I delete my account?
Yes you can delete your account!
Unfortunately, we do not have any way for you to delete the account yourself. So, please email us at sales@greatadventure.ca and we will delete it for you.We will be sad to see you go though!